Frequently Asked Questions

Where did the download clip or sequence sheet go?

A link to your Coach Clips™ or Sequence Sheet download will be delivered to you in an email receipt from Pocket Videos™, LLC. Sometimes the file will arrive zipped and you will click on it and it will open a folder with your downloads. Click on the folder to open and find your downloads. Our Coach Clips™ are m4v files. Sometimes when you click on an m4v file it will automatically open itunes for you to view this file. However, you may want to watch your clip using QuickTime Player or another video player application. Sometimes downloads are put in your download folder or on your desktop. You can use your spotlight or finder to locate your download.