Pocket Videos.com Information

About Us

The main things you need to know about doing business with us:

Your credit card information is protected by industry-standard procedures; Authorizenet is our processor (we don't see your credit card information). You can pay by check or school purchase order -- there's a place to note that in the checkout process. We don't share information about you with anyone. If you aren't happy with us, let us know and we will make it right.

Pocket Videos.com offers flipbooks, sequence photos, posters, videotapes and DVDs of top track and field event performers so participants, coaches and fans can study the fine points of technique in stop-frame and full motion.

Making A Purchase

Browse our catalog by clicking a heading in the left margin or in the pulldown menu (e.g., Javelin). Place items into your shopping cart from the catalog pages or, if you know what you want, save time by using the "Quick Order" page. When you finish shopping, click "Checkout" and proceed through the secure payment process.

After you enter your address you will be asked to indicate your method of payment. Choose one of three on the pulldown menu:

1. Credit Cards. Visa or MasterCard.

2. Payment Mailed or Faxed Separately. Mail your check to P.O. Box 13397, Burton, WA 98013. Fax credit card information to 206-299-9240.

3. School Purchase Order. Please enter the purchase order number in the indicated space, and have us ship to the school's address.

We will notify you via e-mail when we receive your order, and again when we have shipped it.

Shipping And Handling

Pocket Videos.com ships to US addresses using First Class or Priority mail. Please let us know if you prefer a different method. Postage for international orders is $10 because these require special handling at the post office.

Our goal is to ship every order within three business days of payment confirmation.

A Word About the Books....

The quality of the images in a Pocket Videos.com flipbook or sequence sheet depends on the quality of the original images. Even with expert re-touching, videotaped images from actual competitions are generally of lower quality than digital images that are captured in a studio -- where lighting, background, subject framing, and re-takes can be controlled. Nevertheless, we feel that the value of being able to view and analyze a National- or International-class performance far outweighs any imperfections in the images themselves, and we are proud to offer our products as exceptionally useful tools for students of these events.

Back Orders

If part of your order is not available for shipment, we will be in touch with you directly to explain the situation and determine how you want us to resolve it. Our Shipping and Handling charge will apply only to the first shipment of an order; we pay the freight on backordered items that we have to ship to you separately.

Tax Charges

Orders delivered within Washington State will have sales tax of 8.4 percent added to the total.

Credit Card Security

Pocket Videos.com takes every measure to protect your information. Thousands of online businesses across the country and throughout the world rely on the same technologies and processes that we use.

When you make a purchase from us, the information you provide is protected within a secure, encrypted environment using a small Java applet that is downloaded to your computer for this purpose only. No one at PocketVideos.com sees your credit card information; we are notified by our credit card processor, AuthorizeNet, that your transaction has been approved.

Authorize.Net has been a leading payment gateway since 1996. Their Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. [You can see diagram of how online payment work by going to http://www.authorize.net/resources/howitworksdiagram/ ].

Authorize.net uses a security standard known as Secure Sockets Layer, or SSL. If you have not turned the feature off, your browser will display a notice saying that you are about to enter a secure web site; this is your assurance that the information you are providing will be sent only to AuthorizeNet, and that their servers are certified secure.

In addition to using 128-bit SSL, the company adheres to strict industry standards for payment processing, including:

* Industry-leading encryption hardware and software methods and security protocols to protect customer information.

* Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy at www.authorize.net/company/privacy/

Pocket Videos.com is registered with the Authorize.Net Verified Merchant Seal program.

Guarantee

Pocket Videos.com will replace any product that is defective in materials or workmanship. Simply return the item to Pocket Videos.com, P.O. Box 13397, Burton WA 98013, and tell us where to send the replacement.

Reaching Us

Contact Colby Atwood, General Manager. By phone: 206-463-3181. By e-mail: info2@PocketVideos.com. By fax: 484-465-3181. By US mail: P.O. Box 13397, Burton WA 98013.

Earning and keeping your trust is essential to our success. One way we do that is by protecting your privacy as diligently as we'd like other businesses to protect ours. Another is by telling you why we collect the information we do -- and how we use it. If you have any questions about this privacy statement or our practices, please contact us via e-mail at info2@PocketVideos.com.

We collect only the information needed to process your orders and provide a personalized shopping experience. This includes your name, billing and shipping address, contact information and credit card number. In the case of orders shipped to third parties, we collect their address and contact information as well.

All information you provide is protected by industry-standard Java or SSL technology and stored on secure servers. When you place an order with us, your information is transmitted in a secure form to our credit card processor, Authorizenet. We do not use third-party fulfillment houses or other agents who would ever see your account information.

We will not release your information to any third party without receiving your explicit permission to do so. We do not track your use of the Pocket Videos.com site. We may monitor visitor traffic patterns and site usage to help us improve our site, but we do not connect this information to individual visitors. We may occasionally use the data you provide to inform you of special offers, announcements and newsletters offered by PocketVideos.com. You may opt out of receiving such announcements at any time by e-mailing info2@PocketVideos.com.

Pocket Videos.com may include links to other sites from time to time. Naturally, our policies cannot extend to these sites, and we are not responsible for their privacy practices or content. [You should make a habit of checking the privacy policies of sites that collect any information from you.]

We may disclose your personal information when required by law or to comply with a legal process served on our company. We will post a notice on our site if there is a material change in our privacy practices at least 30 days before we implement the change. At the time of such a message, you will be able to opt out of whatever information usage we may be proposing by following instructions in the message or by sending a message to info2@PocketVideos.com.

Returns Policy

If, for any reason, you are not satisfied with a product you bought from Pocket Videos.com, return it postpaid within 15 days in its original condition for a full refund. Mail all returns to: Pocket Videos.com, P.O. Box 13397, Burton WA 98013.